Top 5 Questions:
- How do I order?
Check out details on all our ordering
methods on our How To Shop page.
- When will my order arrive?
Orders take an average of 4-7 business
days. More information is provided on
our Shipping Policy page.
- How do I return a product?
Please review our Returns Policy.
- What is the shipping cost?
Shipping and handling charges are a flat
rate of $3.95. However, if you order $55
or more of our products, the shipping
and handling is FREE! More information
is available at our Shipping Page.
- Are your products O.E.M.?
Our products are high-quality compatibles
and professionally remanufactured. We
guarantee their quality and performance
to be as good as name brand products.
They are not OEM products.
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Ordering:
- Can I order by check or fax?
Yes, we accept orders by mail and fax.
Instructions for off-line shopping are
provided on our
How To Shop page.
- Which credit cards to you accept?
We accept Visa, MasterCard, and American
Express.
- Is this site secure?
Yes, our shopping cart is secure. We provide
safe and secure SSL 128-bit encrypted
order form for your shopping needs. Your
card number will be transmitted directly
to the banking network for authorization.
The geographic location of your computer
has been determined, and recorded. Card
fraud is a felony punishable by heavy
fines and jail time.
- Will using your Inkjet cartridges
void my warranty?
The Original Equipment Manufacturer (O.E.M.)
cannot void your equipment warranty for
using Non-OEM cartridges. The brand of
supplies you purchase is your decision.
You are not required by any machine manufacturers
warranty to use only its brand. Our cartridges
are manufactured and guaranteed to work
within the tolerances and specifications
of your machine.
In fact, there are laws preventing manufacturers
from doing just that. Please take a moment
and read the Magnuson-Moss warranty Improvement
Act. We feel this is very important for
you to understand, we would not want to
see you taken advantage of.
MAGNUSON-MOSS WARRANTY IMPROVEMENT
ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product
Warranties
15 Section 2302
No warrantor of a consumer product
may condition his written or implied
warranty of such product on the
consumer's using, in connection
with such product, any article
or service (other than article
or service provided without charge
under the terms of the warranty)
which is identified by brand,
trade or corporate name; except
that the prohibition of this subsection
be waived by the commission if:
- The warrantor satisfies
the Commission that the warranted
product will function properly
only if the article or service
so identified is used in connection
with the warranted product,
and
- the Commission finds that
such a waiver is in the public
interest.
This is your lifesaver for purchasing
your inkjet cartridges at wholesale
prices. Under no circumstances
may any company or associate,
salesperson or service technician
deny you service or warranty work
that would otherwise be covered
under the warranty program. |
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After Ordering:
- I accidentally ordered the wrong
cartridge, now what?
We can NOT correct your order. Please
contact us and request
to cancel your order. Include your name
and order number in the email you send
us. You will have to reorder after you
have canceled your incorrect order.
Note: All cartridges are shipped at 4:30pm
PST. We cannot cancel your order after
it has been shipped.
- I want to add to my order?
Sorry, We CANNOT add cartridges to your
order. Please place another order.
View our Shipping Policy for more
information.
- I want to combine two orders?
Sorry, We CANNOT combine orders. All orders
will be shipped individually.
View our Shipping Policy for more
information.
- I want to cancel my order?
Please contact us and request
to cancel your order in the comments section.
Include your name and order number. All
cartridges are shipped at 4:30pm PST.
We cannot cancel your order after it has
been shipped.
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Returns:
- How do I return an item?
Please review instructions on our Returns Policy.
- How can I exchange an item?
For speed and simplicity, please place
a new order for the items you would like.
Then contact us to process
your return.
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Products:
- Are your cartridges generic?
Yes, our cartridges are generic products.
They are high-quality compatible inkjet
cartridges. We guarantee their quality
and performance to be as good as name
brand products.
- Which cartridges are remanufactured?
All our HP, all Lexmark, Canon BC-02,
and Canon BC-05, Canon BC-01 are remanufactured.
- What does remanufactured mean?
Empty original HP, Lexmark, and Compaq
cartridges are obtained. All cartridges
are cleaned, filled with high quality
printer ink, and tested. We are proud
of our quality and we stand behind our
products.
- Are your products guaranteed?
Yes, we offer a 100% satisfaction guarantee.
Please review our Guarantee Policy.
- How do I know what cartridges to
buy for my printer?
Check out details on all our ordering
methods on our How To Shop page.
- I cannot find my printer listed.
Please check your cartridge number and
see if you can find the number on our
site.
If you still do not see your printer listed,
please Contact Us.
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Epson, Canon Products:
- Are the Epson, Canon products new?
Yes, all our Epson and Canon products
are new compatible cartridges with the
following exceptions: BC-02, BC-05, BC-01.
To buy a Canon cartridge go to Canon. To buy an Epson cartridge
go to Epson.
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HP, Lexmark, Compaq Products:
- Are the HP, Lexmark, Compaq remanufactured?
Yes, our HP, Lexmark, and Compaq cartridges
are remanufactured. To buy a HP cartridge
go to HP. To buy a Lexmark/Compaq
cartridge go to Lexmark/Compaq.
- What does remanufactured mean?
Empty original HP, Lexmark, and Compaq
cartridges are obtained. They are cleaned
and filled with high-quality ink. All
cartridges are tested and approved and
then packaged and ready to sell.
- What's the difference between the
HP 51645A and the HP 51645G?
They are the exact same ink cartridge.
HP51645G is a half-filled HP51645A. We
do not carry the half-filled cartridge.
To buy a HP51645A go to HP.
- What's the difference between the
HP C1823D and the HP C1823A?
C1823D and C1823A are the exact same ink
cartridge. To buy go to HP.
- Do you sell ink cartridges for Compaq?
Yes, to buy a Compaq cartridge go to Compaq.
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Misc:
- How can I join your affiliate program?
Click here for information on how to join
our Affiliate Program.
- How can I tell my friend about the
savings?
You can tell your friends about MyInkCartridge.com
by using our easy "Tell A Friend" form.
Go to: link to Tell A Friend Page.
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Contact:
- How can I contact an MyInkCartridge.com
representative?
You can contact us using one of our convenient
contact forms.
- Can an MyInkCartridge.com representative
call me?
If you would like to be reached by one
of our representatives, please use one
of our Contact Forms.
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