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All cartridges are backed by our 1 YEAR Guarantee. Each cartridge
is warranted to be free of defects for a period of one year from the
date of purchase.
All returns must go through the RMA process and receive prior authorization
before being sent back. To request a RMA, please CLICK
HERE.
- All non-defective products must be in their original packaging,
and in as-new condition.
- Returned packages must include an RMA number on the outside
of the package, as well as a copy of your receipt. If you do not
have your receipt please include your name, address and phone
number so we may contact you regarding any questions we may have.
The lack of an RMA number will result in a refusal of your package.
- All returned cartridges must be filled at least 70%. If you
receive a defective cartridge or partially filled cartridge please
notify us immediately. We are not responsible for damage to the
print-head or circuitry as a result of improper handling, storage
or misuse. When removing protective tape and devices please be
sure not to damage these areas.
- Requests for replacement cartridges or refunds will not be granted
until your returned packages have been received.
- Please allow up to 15 business days to process our return from
the time it reaches our Returns Department Warehouse. If you need
your replacements right away we suggest you ask for a refund and
place a new order. Your new order will be processed as soon as
we have the product available. All credit requests will be handled
within 10-15 business days. This information will be passed on
to your credit card holder who can take up to 30 days to apply
your credit.
- We are not liable for lost or untraceable packages. Please return
all goods with delivery confirmation or tracking number.
- We reserve the right to deny credit or replacements and charge
the customer for parts and labor if the products returned are
deemed satisfactory or non-defective.
- We will issue a refund for the shipping costs back to us for
defective and cartridges that are received wrong ($3.95). We are
not responsible for return freight on non-defective or ordered
wrong cartridges.
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