• All non-defective products must be in their original packaging, and in as-new condition.
  
  
• Returned packages must include an RMA number on the outside of the package, as well as a copy of your receipt. If you do not have your receipt please include your name, address and phone number so we may contact you regarding any questions we may have. The lack of an RMA number will result in a refusal of your package.
  
  
• All returned cartridges must be filled at least 70%. If you receive a defective cartridge or partially filled cartridge please notify us immediately. We are not responsible for damage to the print-head or circuitry as a result of improper handling, storage or misuse. When removing protective tape and devices please be sure not to damage these areas.
  
  
• Requests for replacement cartridges or refunds will not be granted until your returned packages have been received.
  
  
• Please allow up to 15 business days to process our return from the time it reaches our Returns Department Warehouse. If you need your replacements right away we suggest you ask for a refund and place a new order. Your new order will be processed as soon as we have the product available. All credit requests will be handled within 10-15 business days. This information will be passed on to your credit card holder who can take up to 30 days to apply your credit.
  
  
• We are not liable for lost or untraceable packages. Please return all goods with delivery confirmation or tracking number.
  
  
• We reserve the right to deny credit or replacements and charge the customer for parts and labor if the products returned are deemed satisfactory or non-defective.
  
  
• We will issue a refund for the shipping costs back to us for defective and cartridges that are received wrong ($3.95). We are not responsible for return freight on non-defective or ordered wrong cartridges.

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